VoIP Technology Can Improve Your Communications, As Well As Your Bottom Line
Clarus Communications is proud to offer VoIP services throughout the Columbus, Ohio Metro area, as well as nationwide. VoIP services have become incredibly popular, with companies of every size, and the reason is simple: it provides companies with the tools they need to communicate more efficiently, without compromising quality or service.
Business VoIP services also allows companies to take advantage of flexible VoIP features and functionality, without a large initial investment for telephone equipment. Because VoIP services are accessed through the cloud, your business can utilize flexible VoIP features anywhere you have access to the Internet. VoIP services are especially helpful if you have employees who work remotely or are are highly mobile.
Voice over IP Phone Service is also very scalable and can easily support 2, 20, 200 or 2000 branch offices, delivering an integrated VoIP solution across the company. Several of our Business VOIP vendors offer month-to-month agreements, allowing customers the ability to quickly turn up a branch office, and just as easily turn down a branch office, to meet the current needs of the company. This is especially useful for businesses that may often relocate their branch offices.
VoIP delivers advanced features, typically associated with expensive telephone equipment, without the need to purchase a premise-based telephone system. The following are just a few of the flexible features provided with VoIP (Voice Over Internet Protocol) Telephone Service:
Find Me/Follow Me Call Routing – This advanced feature allows you to designate a list of telephone numbers, where you, or your employees can be reached. For instance, your VoIP service can ring your desk phone three times, and if the call is not picked up, it will then route the call to your home phone or even your mobile phone, until it finds you. Find me/follow me call routing enables complete flexibility for remote and mobile employees. If none of the calls are completed, indicating that you are not available, the call will be sent to voicemail, where the caller can leave a voicemail.
Call Screening – This VoIP feature provides incredibly flexible call handling. By delivering the caller’s information, you can, instantly, select how you would like to route the call. If it’s your best friend, inviting you to a musical concert, for instance, you can route the call to your mobile phone. On the other hand, if it’s a salesperson, with whom you do not wish to speak, you can route the call to voicemail, instead.
Automated Attendant – This VoIP feature is one of the most often used, with companies worldwide. Not only does it free up your employees, to perform other tasks, it allows the caller to select from a menu of options and the call is routed, accordingly. It also gives your company a professional appearance to customers, while increasing brand satisfaction.
Conference Calling – Thousands of companies, around the world, utilize conference calling, to ensure that their employees and agents are connected and informed. Conference calling is one of the most useful VoIP services, allowing companies to enhance efficiency, while keeping their telecommunications costs under control.
Inbound/Outbound Call Reporting – Real-time call reporting is an important part of any successful call center. This functionality allows management to anticipate trends, and schedule the correct level of agents, based upon volume and duration. As well, detailed reporting allows management to track call center costs. Detailed call reporting is one of the most informative and useful features of VoIP services, for companies that utilize a call center operation.
Employee Training Tools – There are many VoIP features that allow managers to provide real-time training and assessment to call-center agents. This allows your business to deliver a more efficient and reliable customer experience. The barge feature allows a call center manager to listen in on a customer call, without the agent or caller being aware that the call is being remotely monitored. The whisper feature allows management speak directly to the internal agent, without the outside caller hearing the comment. This provides call center managers with a flexible training tool that allows them to train and mentor the agent to provide the highest level of care.
Voicemail Transcription – Voicemail transcription can, quickly and easily, convert your voicemail messages to an email and then send it to your email box. Voicemail transcription is one of the most useful features of VoIP phone systems. Not only does this flexible feature save time, it also eliminates the need to scribble down notes, names and numbers, when you are not at your desk.
Music on Hold – No one likes to be placed on hold, but if you must use this feature, the music makes the wait a little less boring. You can also use this feature to inform your customers about new services, products or promotions, while they wait.
Door Entry Intercom – This VoIP feature gives you the ability to integrate an analog telephone, at the entry of your offices, that can be answered by an internal employee. This feature allows your staff to have a two-way telephone conversation with your visitor, and then press a key on their telephone keypad to allow the visitor entrance to the building. It is a cost-effective way and simple way to increase security at your business.
Do Not Disturb – The Do not disturb feature allows users to reroute their calls, when they’re not available. This may include instances where they are in a meeting, on vacation or out of the office for an occasional sick day. Callers will automatically be routed to the users’ predetermined destinations, whether it be voicemail or an alternate employee.